Audi Repair Dubai · Workshop Service Terms
Service Terms and Warranty Policy
How inspection, diagnosis, estimates, approval, parts, additional findings, testing, collection, commercial workmanship warranties, and customer remedies are handled.
The Al Quoz 4 workshop and AudiRepairDubai.com are operated through AMF AUTO SERVICES LLC under the Audi Repair Dubai website brand. These terms explain the workshop process. The estimate, job card, messages confirming approval, and final invoice for the individual vehicle remain important records of the work actually requested and supplied. The legal service provider identified on the job document is the contracting provider for that repair.
Diagnosis comes before parts replacement
Symptoms, warning lights, stored fault codes, and common failure patterns help direct testing, but they do not automatically prove that a particular component has failed. Depending on the fault, diagnosis can require visual inspection, electrical measurements, pressure or leak testing, road testing, scan-tool data, teardown, programming checks, or comparison with vehicle-specific information.
If a customer asks us to replace a part without completing the recommended diagnosis, any resulting limitation should be made clear for that job.
Estimates and authorization
The workshop proceeds according to the scope the customer has approved. Approval may be recorded through a signed document, message, call record, or another reasonable workshop method.
If additional faults, damaged related parts, programming, calibration, fluids, consumables, or other work materially change the expected scope or price, the revised work should be communicated before the additional work proceeds.
Parts choices
Genuine parts are normally used. OEM-supplier or aftermarket options may be discussed when requested, suitable, and available. Exact brand, source, fitment, software compatibility, and part warranty can differ from one job to another.
Customer-supplied parts are assessed separately. A defect in a customer-supplied part is not the same as defective workshop labor, but workmanship remains subject to any rights that apply by law.
Commercial labor warranty
Where the job qualifies and the invoice or job record does not state a different applicable commercial term, the workshop’s usual additional labor warranty periods are:
- Repairs using genuine/original parts: 6 months labor warranty.
- Repairs using OEM-supplier parts: 3 months labor warranty.
- Repairs using aftermarket parts: 1 month labor warranty.
- Engine rebuild work: 30 days or 10,000 km, whichever occurs first, for the qualifying rebuild work performed, except that a mileage condition does not reduce any mandatory minimum guarantee period required by law.
- Gearbox work: 15 days or 10,000 km, whichever occurs first, for the qualifying gearbox work performed, except that a mileage condition does not reduce any mandatory minimum guarantee period required by law.
Unless a job document states otherwise, a commercial warranty period runs from the recorded completion or delivery date for that repair.
These are additional workshop commercial terms, not a ceiling on legal rights. Where applicable UAE consumer-protection rules require a longer or different guarantee, the mandatory rule prevails.
Mandatory repair and service protections
Where the UAE consumer-protection framework applies, repair providers are required to guarantee the repair and replaced parts for at least the legally prescribed minimum period, and for longer where the nature of the repair or part requires it. The service itself must also be guaranteed for the period required by applicable law, which may be longer than a commercial workshop period stated above.
If a legally protected service is not performed as required, statutory remedies can include correct re-performance and, depending on the circumstances, full or partial refund or another remedy provided by law.
Official references: Federal Law No. 15 of 2020 on Consumer Protection and Cabinet Resolution No. 66 of 2023.
What a warranty review looks at
A repeat symptom does not automatically prove that the original repair has failed. The same warning or drivability complaint can be caused by a different component or related system. We normally need to inspect the vehicle and compare the present fault with the original repair before deciding whether the issue is connected.
The review can consider the work performed, parts supplied, fault codes, operating conditions, maintenance after repair, overheating or fluid-loss events, modifications, accident damage, contamination, unrelated failures, and whether continued driving materially worsened the condition.
Items outside the commercial warranty
The workshop’s commercial warranty does not normally cover a separate new fault, ordinary wear in a component that was not repaired, accident damage, external contamination, unauthorized modification, a defective customer-supplied part, or damage caused by another system that was outside the approved repair.
This section does not exclude responsibility for defective service where responsibility exists under applicable law.
Testing after repair
Some repairs are not complete when the last part is installed. Verification can require road testing, warm-up and cool-down cycles, adaptation, calibration, bleeding, leak checks, charging checks, repeat scanning, or monitored operation.
Reasonable testing necessary to verify approved work forms part of the service unless a different arrangement is agreed.
Collection and unresolved faults
If a vehicle has a separate unresolved fault, safety concern, or recommended follow-up item, we aim to communicate it before collection where it is material to the customer’s decision. Choosing not to authorize unrelated recommended work does not make that work part of the completed repair.
Job-specific charges and special orders
Deposits, special-order parts commitments, recovery charges, storage charges, cancellation terms, payment timing, or other job-specific commercial conditions apply only where they are communicated and lawfully agreed or otherwise permitted. This website does not create an undisclosed fee for an individual repair.
If a special-order part has a supplier restriction or a cancellation consequence, that should be made clear before the customer commits to that order.
Vehicle condition, invoices and job records
The approved scope, estimate or job card, messages confirming material changes, and final invoice should be kept together as the record of the repair.
Where UAE consumer-protection rules apply, repair records and invoices must satisfy the information requirements imposed by law. For vehicle repairs, this includes applicable requirements to record the vehicle’s condition and the customer’s technical notes at receipt, communicate the repair cost, expected repair period and warranty information by a documented method, obtain approval before carrying out the repair, and identify replaced parts on the invoice, including whether a supplied part is new, used or refurbished where required.
Federal consumer-protection law also requires the detailed consumer invoice to be in Arabic. Another language may be added. This English website page is therefore explanatory and does not replace the Arabic transaction document required where that rule applies.
If there is a clear inconsistency between a general website statement and a more specific job document, the job-specific commercial term normally governs that job, subject always to mandatory legal rights.
If a service concern arises
Contact us with the invoice or job details and the symptom you are experiencing. We will review the records and advise whether the vehicle needs to return for inspection. A customer is not required by this page to give up any right to approach a competent consumer-protection authority or use another remedy available by law.